About Us

At Positive Distribution LLC, we believe in staying true to our small company roots and family environment. Therefore, we strive to provide every one of our customers with the personal care and service that they deserve. Our goal is for every customer to walk away feeling satisfied with their experience.

We have been the exclusive licensing and distribution entity for the LOCK LACES® brand, including patents, trademarks, and associated intellectual property, since 2011.

In the early days, Lock Laces® found their home on the shoes of triathletes looking to shave seconds off their transition times and runners frustrated by interruptions caused by untied laces. As the word spread about this cool elastic no-tie lacing system, we quickly found that our product could benefit people in more ways than we could have ever imagined. Every day we love hearing how our shoelaces can help foster independence in individuals with fine motor skill impairments or keep busy moms on the go.

Our mission is to improve the lives of all of our customers by providing them with the highest quality products on the market. That's why we have spent many years seeking out the best manufacturers and distribution partners in the world to ensure that our products will outperform any competing product. Because we value our customers' buying experience so highly, we stand behind all of our products with a 100% Satisfaction Guarantee.

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Backorders will ship in 28 days.
Return Policy

LOCK LACES® offers a 100% Satisfaction Guarantee. If you are not completely satisfied for any reason, you may return the product within 30 days from the date of purchase for a full refund (original shipping cost included). Please follow our Returns Procedure guidelines to return the product to our warehouse in order to receive your refund.

1) Please include documentation of your order # or original packing list with the returned merchandise, your email address and the reason for your return. Please contact us if you are unable to locate your order # or if you have any additional questions.

2) Ship your package with the returned merchandise to the below address. You are strongly encouraged to utilize a shipping service with tracking capability.

Positive Distribution LLC

c/o Returns Department

4608 Industry Lane, Suite H

Durham, NC 27713

3) Once we have received the return, we will notify you by email and begin processing the return. Please allow 3-5 business days for processing. Refunds will be put back onto the original payment method. Please allow 2-3 business days for the refund to be reflected on your bank statement. Please note that Positive Distribution LLC will not be responsible for return shipping charges; this cost is incurred at your expense.